General terms and conditions

Article 1 - Definitions

In these Terms and Conditions, the following terms shall have the following meanings:
Entrepreneur: the natural of legal person providing distance products and/or services to businesses and consumers;
Consumer: the natural person or business entering into a distance contract with the entrepreneur;
Distance contract: a contract in which, up to the conclusion of the contract, exclusive use is made of one or more technologies of distance communication within the scope of the system organized by the entrepreneur for distance sale of products and/or services;
Technology for distance communication: a means to be used for concluding an agreement, without the consumer and the entrepreneur being together in the same place at the same time;
Cooling-off period: the period during which the Consumer may exercise the right of withdrawal;
Right of withdrawal: the option for Consumers to withdraw from the distance contract within the cooling-off period;
Day: calendar day;
Continuing performance contract: a distance contract concerning a series of products and/or services, for which the offer and/or purchasing obligation is spread over a longer period;
Long-term data carrier: any means that allow the Consumer or the Entrepreneur to store information directed to him/her personally in a way to make future consultation and unaltered reproduction of the stored information possible.

Article 2 -The Entrepreneur’s identity

Velvet Specialty Coffee Roasters
Allee des ormes 12G
1370 Jodoigne
Phone: +32 474 63 60 99
BE0876 823 580

Article 3 - Applicability

These General Terms and Conditions apply to any offer from the Entrepreneur and to any distance contract concluded by the Entrepreneur and the Consumer and are made available to the consumer on the website of Velvet Specialty Coffee Roasters.

Article 4 - The offer

Article 5 -The contract

Article 6 - Right of withdrawal

When delivering products: 

Article 7 - Costs in case of withdrawal

Article 8 - The price

All prices indicated in the provision of products are excluding VAT.

Article 9 - Conformity and Guarantee

Article 10 -Delivery and execution

Article 11 - Payment

Unless otherwise agreed, the amounts to be paid by the Consumer are to be settled prior to the delivery of the goods.

Article 12 - Complaints procedure

Article 13 - Disputes

Contracts between the Entrepreneur and the Consumer, to which these General Terms and Conditions apply, are exclusively governed by Belgian law.  The Brussels courts have jurisdiction.
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